Douglas is a leading company in the beauty care sector in Europe. With more than 2,500 stores in prime locations across 19 European countries, Douglas holds a strong market position. Its multi-channel offering – which is well integrated across the stores, online shop and mobile application – as well as its continually updated offering of more than 38,000 products make Douglas the frontrunner in the growing selective beauty market. Our about 20,000 highly qualified and dedicated Douglas employees are our greatest asset. They expertly and enthusiastically assist our clients in finding the right products and services to turn each purchase into a unique shopping experience.
The E-Commerce IT Operations unit at Douglas runs online shop systems for major European countries, and works with internal and external software development teams to deliver new features to our customers on a daily basis. As Team Manager IT Operations, you will manage the teams that operate those shops with high availability, provide support for internal business users and work with development teams to deliver new software features.

For our headquarter in Düsseldorf we are currently looking for a

Team Manager (f/m) IT Operations

  • Line management for a team of internal and external employees, organized in several sub-teams
  • Facilitate team members' professional development and help them utiliize their strengths to achieve the best team performance
  • Ultimate responsibility for the work done in E-Commerce IT Operations, encompassing infrastructure, application management and support to business users as well as development teams (DevOps)
  • Ensure alignment between technology and business goals, and alignment between teams and projects
  • Organize and prioritize the team work flow in daily planning and execution
  • Manage resources for projects, and resolve conflicting priorities of business projects and internal IT projects
  • Continually improve operations processes, such as service request, incident, problem, capacity or knowledge management
  • Work with development teams, partners and external providers to resolve issues
  • Manage services to SLAs and report on KPIs
  • 5 years experience in leadership roles (team management or project management), and readiness to take responsibility and deliver solutions
  • Strong communication skills and ability to build trusting relationships with team members as well as stakeholders; both on office location and remote international locations
  • Comfortable with working in a fast-paced E-Commerce setting, and demonstrated experience in such a setting
  • Experience with IT service management and ability to map its concepts onto an agile DevOps organization, with the appropriate tools to support service management across teams
  • Working knowledge of technologies such as cloud environments, virtualization, data bases, high availiability architectures, deployment automation, and ideally also SAP Hybris and Atlassian stack
  • 100% fluency in both German and English is a must
  • A high degree of responsibility and decision autonomy
  • An international team of passionate technologists, using state-of-the-art technology stack and collaboration models
  • A fast-moving environment that values "getting things done" while also steadily incrasing process maturity
  • A wealth of challenging projects, and a team that will support you in mastering them
Does this apply to you? Then become a part of our international company and send your application including your earliest possible starting date and your salary expectations. We look forward to hearing from you!
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